Our buildings are designed to enable access for less able people. Both sites are accessible to wheel chair users and have dedicated ‘disabled’ parking spaces.
The reception desks are fitted with induction loops for hearing aid uses and the reception staff receive regular training in helping patients with specific limitations make the most of our services. We always welcome constructive suggestions to improve access.
Allocated named GP
Every patient that is registered at the practice is allocated a named GP. This GP is responsible for a patients overall care at the practice. If you wish to know who your allocated GP is then please do ask at reception.
If you would prefer that an alternative GP is your named allocated GP then please do let us know. If we are able to accommodate your request we will change this on your medical records.
Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.
The purpose of call recording is to provide an exact record of the call which will:
- Protect the interests of both parties;
- Help improve Practice performance and best practice;
- Help protect Practice staff from abusive or nuisance calls;
- Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
- Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
- A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy
For further information please contact the surgery.
Care Quality Commission
The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
Our GP Practice has recently undergone a CQC inspection and the results are now freely available on the CQC Website. You can access the report below
At Meden Medical Services we strive to provide compassionate healthcare in supportive and private surroundings. As a result we are able to offer a chaperone to any patient who wishes one. Doctors and Nurses will also routinely offer a chaperone for consultations of a sensitive nature or examinations involving exposure. For example genital, breast or rectal examination.
The decision of whom shall act as chaperone and whether or not a chaperone is appropriate can be reached by discussion with the relevant Doctor or Nurse. All staff members offered as a chaperone have received training in practice and are bound by the same confidentiality as our Doctors and Nurses.
Deciding whether or not to have chaperone and who the chaperone shall be will not affect the quality of care you are offered. Occasionally however, non-urgent examinations are rescheduled if an appropriate chaperone is unavailable.
Complaints are an important measure of people’s satisfaction with our services and help us to improve our service delivery. Dr Allen and his team strive the best service possible within the resources available. however we do understand that at times things to go wrong.
We operate an in-house complaints procedure and welcome the opportunity to deal with comments, complaints or compliments you may have about our services. In the first instance please contact Tracey Guthridge reception supervisor either by;
Telephoning Warsop Surgery on 01623 843521 OR
By writing a letter marked ‘Private and Confidential’ to
The Complaints Manager
Meden Medical Services
Warsop Primary Care Centre
We will acknowledge all complaints within 3 working days. Will contact you within 3 weeks to discuss your complaint further. The Practice Manager investigates all complaints and will inform you of her findings within a mutually agreed timescale.
Time limit for making complaint:
Within 12 months of the incident that caused the problem
Within 12 months of discovering that you have a problem, provided that is within 12 months of the incident.
Tracey Guthridge will discuss your concerns with you and agree on a course of action.
We will try to resolve the matters for you at this stage but if you are not satisfied and would like to take matters further, Tracey Guthridge will guide you through the next stage.
If you would prefer to talk to someone outside the practice please contact
Customer contact centre
Email: [email protected]
Tel : 0300 3112233
If the you are not satisfied with the way your complaint had been dealt with by the provider or commissioner, you can contact the Parliamentary & Health Service Ombudsman.
Email: [email protected]
Tel: 0345 0154033
Parliamentary Health Service Ombudsmen,
Patients or relatives will not be discriminated against if a complaint is made.
COVID-19 Privacy Notice
Click here to read and downloaded our COVID-19 Privacy notice
Dignity & Respect
Click to Here view our Dignity & respect leaflet
GP Net Earnings
All GP Practices are requested to declare the mean earnings (e.g. average) for GPs working to deliver NHS services to patients at each practice.
It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make a comparison with any other practice.
The average pay for GPs working in Meden Medical Services in the last financial year before tax and National Insurance was £65,050. This is for 2 full time GPs, 0 part time GP and 0 locum GPs who worked in the practice for more than six months.
Non NHS Fees
Not all services are part of the NHS and require a fee. Please contact us for more details on 01623 843521
Privacy Notice 2023
Click here to download our patient privacy notice
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
The practice will not tolerate any incident where a member of staff, or others are verbally abused, threatened or assaulted in any circumstance. Anyone deemed to have acted in an inappropriate manner will be removed from the practice list and reported to the NHS Safety Agency and Police .