Complaints are an important measure of people’s satisfaction with our services and help us to improve our service delivery. Dr Allen and his team strive the best service possible within the resources available. however we do understand that at times things to go wrong.

We operate an in-house complaints procedure and welcome the opportunity to deal with comments, complaints or compliments you may have about our services. In the first instance please contact Tracey Guthridge reception supervisor either by;

Telephoning Warsop Surgery on 01623 843521 OR

By writing a letter marked ‘Private and Confidential’ to

The Complaints Manager

Meden Medical Services

Warsop Primary Care Centre

Church Street



NG20 0BP

We will acknowledge all complaints within 3 working days. Will contact you within 3 weeks to discuss your complaint further. The Practice Manager investigates all complaints and will inform you of her findings within a mutually agreed timescale.

Time limit for making complaint:

Within 12 months of the incident that caused the problem

Within 12 months of discovering that you have a problem, provided that is within 12 months of the incident.

Tracey Guthridge will discuss your concerns with you and agree on a course of action.

We will try to resolve the matters for you at this stage but if you are not satisfied and would like to take matters further, Tracey Guthridge will guide you through the next stage.

If you would prefer to talk to someone outside the practice please contact

Customer contact centre

NHS England

POBox 16738


B97 9PT

Email: [email protected]

Tel : 0300 3112233

If the you are not satisfied with the way your complaint had been dealt with by the provider or commissioner, you can contact the Parliamentary & Health Service Ombudsman.


Email: [email protected]

Tel: 0345 0154033

Parliamentary Health Service Ombudsmen,

City Gate

Mosley Street


M2 3HQ

Patients or relatives will not be discriminated against if a complaint is made.

Complaints Leaflet